You may want to record calls to be able to review them for quality assurance in HighLevel.

Step 1: Ensure you have call recording enabled.

• Navigate to Settings > Phone Numbers > Edit.
• Check the call recording box.
• Click Update to confirm the changes.

NOTE: If you put a space in the “Call Recording” section, that will get rid of any message. 

Step 2: Listening to Recordings

• Navigate to Contacts and choose the contact you wish to listen to a recorded call with.
• Click into that contract record. Within the contact recorded for that individual contact, the center panel of the contact page should display communication you’ve had with the contact- from texts to emails to calls.

• Recorded calls with feature a play button, and you can click that to listen within the contact record. You will also see a stop button, volume button, and download button.