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How To Customize The “From” Email Address Configuration In HighLevel

There are several ways that you can mask, or spoof, your email in HighLevel. Masking your email will allow emails sent from HighLevel to come from any email address that you choose. Perhaps your SMTP settings have a general company email like [email protected] but you want a campaign to send emails from [email protected], or from a user’s email address, follow these steps to learn how:

Step 1: Masking Your Email In Campaign Configuration

  • Click on an existing campaign or create a new campaign.
  • Drop down Campaign Configuration and add your desired email to the ‘From Address’ box and desired Name to the ‘From Name’ box.

Step 2: Masking Your Email Through Assigning A User

  • Delete any ‘From Email’ and ‘From Name’ information that you entered in the previous step.
  • In Campaign Configuration, add a user and click save.
  • Masking your email address in this way will override any other settings and will ensure communication shows from the user the lead is assigned to. You can assign multiple users here which will round robin the leads to each user assigned.

NOTE: If you run a test and you receive the email with something that looks like the screenshot above, the VIA is related to your email configuration. To understand more about that, check out our other email-related articles. 

Deliverability Troubleshooting: If you have trouble with email deliverability, check out our Help Library article on domain settings – some domains will block or flag emails as spam if the email addresses are from different domains.

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About HL Pro Tools

HL Pro Tools is the only white label HighLevel® support with a money back guarantee to help your agency sell more & retain clients longer.

Do you want the HighLevel fast-track?

We bundled all the goodness we created for ourselves over the past 18 months into a complete training to sell more & retain clients longer with HighLevel®.